When you use our services, you’re trusting us with your information and we take that seriously. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

This Privacy Policy covers the following areas regarding your use of Fulfill’s sourcing and purchasing services and Fulfill’s website:

• The information we collect and why we collect it.

• How we use the information we collect.

• How we protect the information we collect from you.

• Our retention of your information.

The Information We Collect About You

Personal Information You Provide to Us

We collect user-submitted information to identify users and send notifications related to the use of our services. Personal information includes identity data, such as first and last name, username, or similar identifier; contact data such as billing address, delivery address, email address and telephone numbers; and financial data such as payment information. We also collect other personal information, meaning any information relating to an identifiable person who can be directly or indirectly identified.

Information Collected Automatically

We automatically receive and record Technical Data as you interact with our website. Technical Data includes browsing actions and patterns as well as information about your equipment. This data is collected using cookies, server logs, and other technologies. Additionally, we also collect Usage Data such as the pages of the Website you visit, the time and date of your visit, and the time spent on those respective pages. Marketing and Communications Data is also collected based on your preferences in receiving marketing from us, and your overall communication preferences.

Aggregated Data

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

How is Personal Information Collected

Fulfill uses multiple methods to collect data from and about individuals including through:

Direct interactions by you.

You may give us Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide or permit us to access when you:

• Request a quote for our services.

• Create an account and profile with us.

• Purchase one of our services.

• Subscribe to our email alerts.

• Complete one of our online forms to receive reports or case studies.

• Download or otherwise access one of our e-books, magazines, or videos.

• Contact our customer service support.

• Request marketing materials to be sent to you.

• Give us feedback.

Automated technologies or interactions

As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data and Usage Data about you if you visit other websites employing our cookies.

Cookies

You may set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some functions of the Fulfill website may become inaccessible or not function as intended.

Personal Information from Third Parties

The website may include links to third-party websites or applications. A user’s interaction with these links may enable third parties to collect or share your personal information. We do not control these third-party websites and are not responsible for their privacy statements.

Why We Collect Information

We collect information from you to facilitate the orders and services that we provide. The collection of personal information helps us to properly bill users of Fulfill for the costs of goods and services that we provide.

How We Use Your Personal Information

We use your information in multiple ways to expedite and enhance your experience with Fulfill. The information is used to process the orders you send to us and to coordinate with suppliers we source from on your behalf. Additionally, we use your information to compile billing information for the costs of goods and services we provide. The product specifications that are shared with suppliers to facilitate orders will remain private within the Fulfill team and will not be shared with outside third parties. We will only use your personal information when the law allows us to do so.

Use of Your Personal Information in Marketing and Advertising

We strive to provide you with choices regarding the use of certain personal information, particularly around marketing and advertising. You may elect to opt out of receiving marketing material or advertising emails from us through mechanisms provided in those emails. We may send you targeted advertising through the service.

Promotional Offers – We may use your identification information, contact information, technical, usage, and profile data to form a view on what services we think you may want, need, or find of interest. If you have requested information from us or purchased services from us, or if you provided us with your details when entering a competition or registering for a promotion, you will receive marketing communications from us if you have not opted out.

Third-Party Marketing – Fulfill will obtain your express opt-in consent before sharing your personal information with third parties outside the Fulfill team for marketing purposes.

Opting Out – You may ask us or third parties to cease sending you marketing materials at any time by contacting us. Opting out will not apply to personal information provided as part of a service purchase, service experience, or other transaction.

Purposes and Activities for Which We Use Your Personal Information

We may process your personal information for more than one lawful ground depending on the specific purpose. Common purposes include:

• Registering you as a client.

• Fulfilling and delivering your orders.

• Collecting and recovering payments.

• Managing our relationship with you.

• Administering prize draws or promotions.

• Marketing and communications.

• Monitoring website usage.

• Administering and protecting our business and website.

• Using data analytics to improve our website, services, and customer experience.

• Making recommendations for services you may be interested in.

Change of Purpose

We will only use your information for the purposes for which it was collected, unless we determine it is necessary to use it for a compatible purpose. If we use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

How We Protect the Security of Your Information

We will not sell, rent, trade, or give away your information to third parties. We have measures in place to protect your personal information from being lost, used, or accessed in an unauthorized way. While we use commercially acceptable methods to protect your data, we cannot guarantee absolute security.

Disclosure of Your Personal Information to Third Parties

We may share your personal information with:

• IT and system administration providers.

• Social networking sites to which you have linked your account.

• Professional advisers (lawyers, bankers, auditors, insurers).

• Regulators and government authorities when required.

• Third parties in connection with a sale or restructuring of the business.

We ensure all third parties respect your personal information and process it in compliance with the law.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time to reflect changes to our practices or for operational, legal, or regulatory reasons. Continued use of our services after changes constitutes acceptance.

Children’s Privacy Statement

We do not knowingly collect personally identifiable information from anyone under 18. If we learn we have, we will delete it promptly.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please email: team@fulfill.me